- Location Brisbane
- Contract Opportunity
- Must be Australian Citizen - with the ability to obtain Baseline Clearance
Calleo are seeking a skilled and dynamic IT Help Desk Support to join one of our federal clients.
Responsibilities
- Service delivery: Provide high quality, responsive and timely 1st and 2nd level IT and Facilities support to members and staff. Ensure adequate coverage of Service Desk functions onsite as rostered and required. Provide well-informed advice and guidance to the registry on day-to-day operations around accommodation, property, facilities, security framework and procedures, Work Health Safety (WHS), and asset management. Escalate and coordinate issues with the ETG and Property & Security team.
- Delivery and stakeholder management: Foster effective and productive working relationships with internal and external stakeholders. Liaise with external service providers including building managers and contractors in relation to support arrangements, procurement, invoicing, and project tasks as required. Represent ETG/Facilities in projects, meetings, forums, etc. Maintain the safety, security, confidentiality, integrity, availability and accountability of building systems and information assets, ensuring compliance with government policies and standards.
- Advice and education: Provide team members and clients at all levels with specialist technical advice, regarding internal ETG and Facilities procedures, ensuring advice is clear, targeted and educative. Maintain appropriate documentation of IT, Property & Security related issues and procedures, provide reports and respond to routine data requests.
- Facilities Management: Ability to project manage fit out adjustments and refurbishments and to serve as a contact for outside authorities. The preparation and finalising of business proposals, requests for quote, evaluations, contracts, and other corporate documents, reconciling expenditure against contract pricing, creating purchase orders, and updating record-keeping databases.
Technical Skills
- Customer Service Support CSMG – Level 3: Managing and operating customer and service desk functions. Demonstrated experience acting as a routine contact point for customers, handling a wide range of inquiries and service requests, performing the initial investigation, and resolving the issues where possible or escalating as needed.
- Incident Management USUP Level 4: Responding to incidents, minimising negative impacts and restoring service as quickly as possible. Extensive experience in monitoring and managing incident queues to ensure incidents are handled according to procedures and service levels.
- Proven capability in ensuring resolved incidents are properly documented and closed.
- Systems Installation and Removal HSIN – Level 3: Installing and testing, or decommissioning and removing, systems or system components.
- Proven capability in installing or removing hardware and/or software, using supplied installation instructions and tools. Demonstrated experience in utilising standard procedures and tools to test installations and correct problems.
- Application Support ASUP – Level 3: Delivering management, technical and administrative services to support and maintain live applications.
- Proven capability in following agreed procedures to identify and resolve issues with applications.
- Facilities Management DCMA – Level 3: Managing the buildings, space and facilities which, collectively, make up the estate.
- Strong experience processing physical access requests, monitoring access control systems and reporting on access-related activities including the enforcement of physical access control policies.
- Demonstrated capability in provisioning and managing the physical environment, including power, space and cooling. While ensuring adherence to established safety, security and quality standards.
- Experience in maintaining compliance with mandatory health and safety regulations in the workplace, including the enforcement of electrical safety policies. Demonstrated knowledge of property, facility, risk, and asset management best practices, as informed by government legislation and guidelines
Job Application closes on Monday 3rd March
How to Apply
Please upload your resume to apply. We will be in touch with further instructions for suitably skilled candidates. Please note that you will be required to complete selection criteria to complete your application for this role.
If you would like additional information on this role, please email Zainab – Zainab.afzaal@calleo.com.au
Applicants with Baseline or NV1 clearance are also encouraged to apply.
Follow Calleo on LinkedIn and visit our website to keep up to date on all our current job vacancies:
www.linkedin.com/company/calleoresourcing
www.calleo.com.au
Calleo is an equal opportunity employer and we encourage applications from all people including Aboriginal and Torres Strait Islander peoples
