Role

Our client is looking to engage the services of an experienced Business Analyst to support various projects and programs, to provide guidance for the design of new services and improvements with a focus on end-users.

The Business Analyst will work in a multidisciplinary team environment analysing the business by balancing user and business perspectives and needs for the Program. This work is critical to the overall success of the Program and will support and influence key outcomes for our client. We are looking for someone with diverse experience and an understanding of how information technology plays a part in transformations.

Our client is seeking an open minded individual focused on end-users to provide guidance for the design of new services and improvements. The Business Analyst will be expected to develop a firm understanding of the holistic business current state, working with Subject Matter Experts for domain expertise and develop requirements, user stories and other key artefacts to describe the end state solution.


Key duties and responsibilities

• Leading the business analysis activities in a multi-disciplinary agile delivery team in pre-discovery, discovery and design and delivery
• Plan and document user interviews, understand and document both high level and detailed business problems, and analyse root causes.
• Design and facilitate workshops and interviews that include a variety of internal and external stakeholders across all levels.
• Managing stakeholder groups to develop a partnership with the business and foster a productive working environment.
• Transform defined business needs into outcomes and problem statements for large scale Government applications and complex systems.
• Communicate well, using professional judgement to evaluate risks and in the context of a complex and changing environment.
• Foster a positive workplace culture.
• Assist in mentoring and upskilling less experienced team members.
• Provide analysis on complex issues and contribute to the management.
• preparation and coordination of policy formulation and/or project management
• Work within a multi-disciplinary agile team to achieve common outcomes.

• Five plus years’ experience as a Business Analyst
• Experience in planning, running, and documenting user interviews with open ended engagement to analyse root causes and eliciting both high level and detailed business problems.
• Demonstrated ability to translate business and user needs, using various methods and drawing out technical outcomes in line with user outcomes.
• Ability to work autonomously as well as part of a collaborative, highly motivated team, to deliver in a project and program environment. Experience in and desire to mentor and upskill less experienced team members.
• Proven ability to identify and plan capability maturity improvements and business process improvements. Demonstrated personal integrity whilst achieving results within legislative and policy parameters.
• Strong communication skills, with the ability to translate between business and technical terminology. Proven ability to communicate with influence, negotiate outcomes and manage complex stakeholder relationships.
• Previous ServiceNow (or similar) platform experience (Highly Desirable)
• Experience working in agile delivery teams including discovery and design. Knowledge of system integration with the ability to analyse which systems can be brought together and work together.