Our dedicated Professional Support Services (PSS) team provide resources to more than 20 Departments across Australia.

Our key clients include:

  • Department of Defence
  • Services Australia
  • Department of Health
  • Department of Foreign Affairs and Trade
  • National Disability Insurance Agency
  • Therapeutic Goods Administration
  • Department of Infrastructure, Transport, Regional Development and Communications
  • Department of Finance
  • Department of Industry, Science, Energy and Resources
  • Department of Education, Skills and Employment

With a network of more than 35,000 AGSVA cleared resources, our deep understanding of Government, and national capability, Calleo can rapidly source, deploy and manage Business Support personnel to our clients across all skill verticals, anywhere within Australia. The Calleo team take great pride in delivering client focused, personal, and bespoke solutions to meet our client’s needs. Calleo’s Professional Support Services capability is highlighted by the below case study.


Department of Infrastructure, Transport, Regional Development and Communications (DITRDC) are committed to fund various grants to the Regional Recovery Partnerships Program across Australia. The Department required 15 AGSVA cleared Grants Officers to assist with the assessment of grants, for an initial period of 3 to 6 months.


Calleo were engaged to provide approximately 15 resources to support DITRDC with grants assessment and BAU support for the Department’s newly relocated regional branch in New South Wales. The Department provided a brief of the duties, including application assessment, contract negotiation and contract management, as well as the essential skills and experience required. Before onboarding, all personnel were required to hold a minimum Baseline AGSVA security clearance. Contractors were required to commence as soon as possible.


Calleo’s PSS team worked together to identify the requirements and develop a candidate tracking, screening and application process. A Managing Consultant was nominated as a primary point of contact for the client, ensuring consistent communication was maintained between key stakeholders.

Our approach

The Calleo team take great pride in delivering client focused, personal, and bespoke solutions to meet our client’s needs. Calleo arranged pre-engagement meetings with key stakeholders from varying divisions to form a holistic view of the requirements. Through co-designing a consistent, comparable assessment process Calleo presented shortlists to pre-agreed timelines to expedite onboarding process, including undertaking AGSVA processes. The PSS Team conducted remote interviews with suitable candidates, briefing them on the Department’s process and timelines. References were completed and working rights were verified.

  1. Source candidates in Regional NSW
  2. Screen and provide thorough explanation of process and contract terms
  3. Shortlist against selection criteria and screening outcomes
  4. Arrange / schedule client interviews
  5. Conduct reference checks
  6. Manage and sponsor Security clearances
  7. Provide ongoing candidate and client care


  • Co-designed a bespoke assessment process
  • Regional capability – utilising resources from Canberra, Sydney and regional New South Wales
  • Delivered a flexible resourcing model – both full-time and part-time
  • Facilitated the process of more than 10 AGSVA security clearances
  • Customer Service Experience – provide regular, individualised support to both the candidates and clients


Calleo were proud to support the Regional Programs Branch, building a team of highly skilled, cost-effective resources that created an outcomes-based team culture to rapidly deliver and manage our client’s deliverables.

Key stats

  • 15 AGSVA cleared resources provided on schedule
  • Delivered functional, outcome focused teams
  • Provided augmentation flexibility, allowing our clients to access skills for multiple concurrent projects
  • Sourcing of candidates in Regional NSW

Key personnel

Kate Gunn
Managing Consultant
02 6223 2002