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SharePoint Level 2 Support

We are seeking an experienced Level 2 SharePoint Support person for an initial 6 month contract with 2 x 6 month extension options.

You Will:

  • Provide Level 2 Support for the SharePoint platform (permissions, site configurations, metadata management, etc. excluding software development or infrastructure management).
  • Work with the SharePoint Development Team to resolve technical issues and enable a consistent end user experience and accessibility to content.
  • Develop training resources for SharePoint users and Level 1 Service Desk Support, where required and as directed.
  • Conduct technical training for SharePoint Content Managers
  • Contribute to the development of SharePoint policies and strategies.
  • Contribute to the records-management of SharePoint content (transfers, disposals, migrations) in accordance with Information Governance Framework and the Archives Act 1983.
  • Respond to service requests for Lvl 2 SharePoint support in accordance with agreed SLAs
  • Regular reporting on SharePoint content metrics, as directed/agreed

The Must Haves:

  • Demonstrated experience with the SharePoint application (SP2013 and higher) support and site administrator role functions.
  • Demonstrated experience in client service delivery in a support role.
  • Demonstrated experience in developing and delivering technical training for users.  

The Nice To Haves:

  • Experience with SharePoint Online and related technologies.
  • Experience in Commonwealth government information management.
  • Ability to work intuitively, alone or as part of a team environment.
  • Strong organisation skills and ability to prioritise, plan and multitask work assignments and work within deadlines / timelines.

For more information contact Mitchell on 0425 269 780

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