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Service Desk Analyst

Overview
  
The Service Desk Analyst will specifically undertake the following duties:-

  • Assisting with Incident management and request fulfillment.
  • Address and resolve basic incidents and requests received via phone, email, and our ticketing systems
  • Queue management via the department’s service management tool
  • Win 10 and O365 System Administration
  • Basic user training
  • Application Support including Office 2016
  • Responsibility for compiling and troubleshooting issues before progressing to Tier 2/3 teams

Job Location
  
Canberra, ACT, Australia
  

If you are interested in the above job, please forward your resume to, newman.ponniah@calleo.com.au   or call us on  0404 331 242
  
Due to the nature of this role, this job is open to Australian Citizens only. Candidates who currently hold or able to obtain Federal Government Security Clearances are highly desirable.
  
Follow Calleo on LinkedIn and visit our website to keep up to date on all our current job vacancies:
www.linkedin.com/company/calleoresourcing
www.calleo.com.au

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