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Level 1 + 2 Service Desk Analyst

Level 1 + 2 Service Desk Analyst

  • 12 month contract with scope for a 12 month extension
  • Barton, ACT location
  • Minimum Baseline Security Clearance required

Working in a supportive team environment, the Service Desk Analyst will be responsible to:

  • Record and manage help desk requests and tasks
  • Communicate with stakeholders at all levels, internal and off site
  • Deliver help desk support, including fault investigation, resolution and documentation
  • Respond to enquiries, covering both hardware and software
  • Conduct workstation relocations
  • Adhoc duties as directed

 In order to be successful, we are seeking candidates who demonstrate: 

  • Experience in 1st / 2nd level support in a Windows 10 laptop environment
  • Ability to resolve technical problems quickly and clearly to a customer via hands-on approach or remotely if required
  • Strong customer service focus with the ability to empathies and priorities customer’s needs
  • Demonstrate an ability to work well with a team
  • Strong communication skills
  • Ability to learn quickly and a desire to stay up to date with current technologies
  • IT Certification IV or equivalent will be highly regarded

Working with a supportive team, the service desk is open from 7am – 7pm, Mon – Fri, where the team work on a 7.5 hour day rotating roster. There is flexibility to work from home, once training is complete. The service tool used is Cherwell, experience using this will be highly favoured but not essential.

This opportunity is within the Australian Public Service.  In order to be considered, please note that candidates must be an Australian Citizen at time of application. The successful candidate must hold and maintain a Baseline security clearance.

If you would like additional information on this role please contact Kathryn on 0493 138 978 or email kathryn.buttigieg@calleo.com.au
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