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IT Support Officer

Job Overview 

  • Providing high quality, responsive, courteous and timely 1st and 2nd level IT support to members and staff
  • Being available to adequately cover Service Desk functions as rostered/required
  • Monitoring and managing IT support requests through the Service Desk system, telephone and personal presentation.
  • Ensuring issues are documented correctly and resolved in a timely fashion
  • liaising with external service providers in relation to support arrangements, procurement, invoicing, and other tasks as required
  • Communicating technical information to non-technical members and staff
  • Test, install and maintain computers, peripherals, videoconferencing, office equipment, software, logs, and security systems as required.
  • Maintain and monitor backup procedures, communications, and security systems.   

Required Experiences    

  • Experience providing 1st level and 2nd IT support in a Microsoft environment.
  • Experience installing and troubleshooting PCs and peripherals
  • Strong customer service and problem-solving skills.
  • Ability to document solutions and communicate solutions to the rest of the Information technology team.  

Job Location

Sydney, ACT, Australia   

If you are interested in the above job, please forward your resume to, newman.ponniah@calleo.com.au   or call us on  0404 331 242
Due to the nature of this role, this job is open to Australian Citizens only. Candidates who currently hold or able to obtain Federal Government Security Clearances are highly desirable.
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