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Desktop Support Analyst

The Desktop Support Analyst will specifically undertake the following duties:

  • Queue management via the department’s service management tool
  • Win 10 System Administration
  • Build and preparation of Win 10 and Office 365 devices for deployment
  • Face-to-face user support and training (including for VIP SES staff)
  • Win 10 and Office 365 System Administration
  • Compiling and troubleshooting issues before progressing to Tier 3 teams, as well as working with the Tier 1 team
  • Providing video conferencing support to departmental staff  

The Desktop Support Analyst will also have:

  • Willingness to work in various locations
  • The ability to communicate with maturity, discretion and influence when dealing with clients and stakeholders
  • Demonstrated ability to respond with assistance to general enquires and requests from internal and external stakeholders
  • Demonstrated ability to contribute and promote a client-focused culture within the team  

Selection Criteria  

  • Experience working in a Desktop/Tier 2 support environment or customer service environment
  • Experience working with Microsoft Server products and Active Directory
  • Experience in supporting Windows Operating Systems, Microsoft Office Suite with a focus on Windows 10
  • Experience in supporting iPhones and iPads
  • Ability to quickly learn new processes and procedures
  • A passion for delivering excellent customer service
  • Ability to multi-task and manage priorities   

Job Location
Sydney / Melbourne / Canberra / Brisbane  

If you are interested in the above job, please forward your resume to, newman.ponniah@calleo.com.au   or call us on  0404 331 242
Due to the nature of this role, this job is open to Australian Citizens only. Candidates who currently hold or able to obtain Federal Government Security Clearances are highly desirable.
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