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Customer Engagement Officer

  • 12 month contract with 2×12 month extension options
  • Australian Citizenship required – NV1 Security Clearance or above highly regarded
  • Canberra/Brisbane/Offsite

  
About the role
We are looking for a Customer Engagement Officer to support the capability co-lead in customer engagement and on-boarding activities for the department.
This role identifies new business opportunities across the network and drives business within a specific industry category and region.
  
Customer interaction is extensive, involving influencing, presentation and negotiation. Indicative duties include, but are not limited to:

  • Support the Capability Lead with on-boarding contract management, customer engagement, reporting and business administration
  • Develop and maintain comprehensive knowledge of market /industry to identify and develop a pipeline of potential customers aligned with strategic and operational priorities.
  • Build and maintain effective working relationships with existing customers and those in the pipeline to facilitate the on-going growth.
  • Analyse available data to provide insights about existing and potential customers and to aid decision making processes.
  • Develop the professional skillset of staff within the team to ensure deep industry understanding of customer requirements and the Service Offering.
  • Experience in new business development and customer engagement in Government and private sectors.
  • Proven ability to develop effective relationships across multiple levels of customer organisations
  • Strong communication and interpersonal skills

  
Note: You MUST be an Australian Citizen to be considered for these requirements. Holding a current NV1 Security Clearance or above is highly regarded.
  
Skills and experience

  • Experience in new business development and customer engagement in Government and private sectors.
  • Proven ability to develop effective relationships across multiple levels of customer organisations
  • Attention to detail, strong communication and interpersonal skills.

  
How to Apply:
If interested, please apply directly through the links provided. Alternately, please feel free to contact Wanya for more information.

Wanya Eggler
0452 542 463
wanya.eggler@calleo.com.au
  

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