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Change / Release Management Specialist
Job Overview
- Oversee the transition of services, applications, and infrastructure into operation, ensuring early engagement, definition, and adherence to operational SLA’s and OLA’s
- Review all Service Transition records prior to closure to ensure satisfactory on-boarding.
- Manage changes to ICT Services, ensuring effective controls are in place to reduce the risk to the availability, performance, security, and compliance of the business services impacted by the changes.
- Manage and coordinate activities to minimise the risk of Service Transition delays to the business.
- Represent the interests of the ICT Operations areas when discussing new and changed services.
- Provide guidance to, and oversight of the Change and Release functions.
- Foster a positive culture within the ICT Service Engagement team aligned with Agency values.
- Build and maintain effective working relationships with internal and external stakeholders.
- As a senior member of the team, possess the ability to work independently with limited supervision.
Ideal Candidate will have
- Demonstrated experience in leading teams in an operational environment through ICT management frameworks such as ITIL.
- Demonstrated experience in Service Transition, delivering projects into BAU.
- Demonstrated experience in Change and Release Management.
- Demonstrated interpersonal skills, including an ability to communicate, both orally and in writing, in a clear and confident manner.
- Experience working in Government or providing services to a government agency preferred.
Job Location
Remote / Offsite – Australia
If you are interested in the above job, please forward your resume to, newman.ponniah@calleo.com.au or call us on 0404 331 242
Due to the nature of this role, this job is open to Australian Citizens only. Candidates who currently hold or able to obtain Federal Government Security Clearances are highly desirable.
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www.linkedin.com/company/calleoresourcing
www.calleo.com.au
Ka-Lay-O
Skilled, learned through experience.