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Case Managers – Multiple locations – Melbourne, Adelaide, Perth, Sydney

Case Manager
Position Purpose
The Case Manager (Clinical) is responsible for providing high quality case management practice and the key purpose of the role is to manage a case load of complex clients and provide a single or primary point of contact for clients within the program. 

  • Provide a primary point of contact to manage clients and/or coordinate access to services for allocated clients.
  • Provide specialised case management and/or clinical expertise and advice to support and enhance the work of the Complex Case Managers.
  • Manage a limited case load of highly complex clients.
  • Assist clients to access the required information and support services for their psychological and physical health, and medical needs.
  • Undertake Complex Case reviews with staff across the branch, utilising professional expertise to make sound recommendations for case management, escalation, or closure.
  • Contribute to the preparation of high-level client summaries and briefs, including maintaining high quality documentation
  • Undertake a range of client assessments including intake assessments and risk assessments.
  • Escalation of high risk and high-profile issues through leadership as required.
  • Provide clinical advice and coaching support to colleagues and other staff as required, to assist in managing challenging client presentations and risk escalations. 

Commencement Date
As required
Order Term/End Date (noting any extension options)
12 Months
Melbourne, Adelaide, Perth, Sydney  


  • Tertiary qualifications (Bachelor’s degree or higher) in a relevant health field including Nursing, Psychology, Occupational Therapy, or Social Work.
  • Experience working as a senior case manager, or equivalent senior role.
  • Experience working within a mental health or community case management setting, including working with people who present with complex mental health conditions.
  • Experience in coordinating and assisting in the management of a caseload of complex and potentially at-risk clients in community mental health teams.
  • Excellent written and oral communication skills, including capacity to liaise with and develop productive relationships with other organisations. This also includes proficiency in the use of IT systems including Microsoft Office.
  • Experience and interest in triage, assessment, and case management via telephone.
  • Demonstrated commitment to ongoing professional development.

Highly Desirable
Registration with the Australian Health Practitioners Registration Agency (AHPRA), or eligibly for registration with the Australian Association of Social Workers (AASW).

  • Experience in working with military or veteran mental health services.
  • Expertise in supporting clients experiencing the impacts of substance abuse, mood, and anxiety disorders (including PTSD).
  • Experience with and understanding of the principles of Trauma Informed Care.
  • Experience in provision of reflective practice supervision.
  • Experience working with clients with challenging behavioural presentations.

If interested, please apply directly through the links provided. Alternately, contact Kalpana Palaniyappa for more information.

Kalpana Palaniyappa
0403 200 666  

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