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APS3 Client Support Officer – Brisbane CBD

Our client is committed to care for our veteran and defence service community – the men and women who have served Australia in times of war and conflict as well as peacetime. They do this through programs of care, compensation, commemoration, income support and Defence support services.  
APS 3 Level:  

Our client is looking to engage several Client Service Officers to:

  • Provide a direct service to clients, including the veteran community and providers to support the delivery of medical, allied health or dental treatment, home care services and community nursing.
  • Provide transport assistance and organise provision of rehabilitation aids and appliances.
  • Process client reimbursements for medical expenses privately incurred and manual health payments. Liaise with clients and providers.
  • The above duties may involve:
    • answering telephone queries from contracted health providers and the veteran community as rostered and ad hoc (call centre environment phone queues)
    • processing requests for treatment and exercising delegations where appropriate
    • preparing routine correspondence and articulate written determination letters that are clear to ensure clarity of decisions.
    • capturing and recording data
    • checking veteran eligibility for reimbursements
    • applying relevant legislation within administrative guidelines
    • liaising with internal staff
  • Manage own workload, keep records and report on work as appropriate.
  • Adhere to a telephone roster.
  • Contribute to team goals and work practices and monitor own performance against team goals. This may include attending and contributing to team meeting.
  • Continually review work methods and identify opportunities to improve practices and procedures.
  • Provide peer to peer training of APS3 staff under general direction and guidance.

Proposed Order Commencement Date 
Proposed Order Term and/or Completion Date
April 2025
Options to extend       
12 months 
Brisbane, QLD

Working hours
With regards to the hours, it is a national office and they are open from 0700 to 1900 during daylight savings and 0800 to 1900 non-daylight savings. 

  • 0700 – 1500
  • 0800 – 1600
  • 0830 – 1630 
  • 0900 – 1700 
  • 0930 – 1730 
  • 1000 – 1800
  • 1100 – 1900

Calleo is an equal opportunity employer and we encourage applications from all people including Aboriginal and Torres Strait Islander peoples.

If you are interested in this role, please contact Kalpana on 0403 200 666 for more information. 

Alternatively, please send your resume to kalpana.palaniyappa@calleo.com.au to be considered for this role.


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