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APS 4 / 5 Service Now Administration Officer

APS 4 / 5 Service Now Administration Officer

  • Contract until 28 February 2022 with scope of 2 x 6 month extensions
  • Canberra City Location
  • Does not require any specific ICT knowledge. Will provide the necessary training  

The successful candidate will be joining the departments Chief Information Officer Group where you will be assisting with the transition of knowledge articles to Service Now so staff are provided with all the information necessary to resolve inquiries.
You will be:

  • Uploading developed content from word documents, into ServiceNow, ‘creating articles’
  • Developing (from existing articles) and reviewing articles with attached documents (Guides and policies)
  • Required to review the content for its accuracy (spelling, grammar etc.), and accessibility

This opportunity does not require any specific ICT knowledge as the necessary training will be provided. However, attention to detail and being able to work to tight timeframes is a must for this position. You will need to have demonstrated experience working in a similar high attention to details / proofreading environment.

This opportunity is within the Australian Public Service.  In order to be considered, please note that candidates must be an Australian Citizen at time of application and hold a current Baseline Security Clearance.

If you would like additional information on this role please contact Kathryn on 0493 138 978 or email Kathryn.buttigieg@calleo.com.au
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